Refund policy

You’re welcome to request a return within 30 days of receiving your order.

To qualify:

• Items must be unused, in their original packaging

• Please keep your receipt or order number handy

How to start a return:

Email aaliyah@theroutine.health with your order details.
We’ll send you a return label and instructions from there.
Please don’t send anything back without contacting us first.

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Damaged or Wrong Items?

If something arrives broken, defective, or not what you ordered, reach out right away so we can make it right.

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What can’t be returned:

We don’t accept returns on:

• Opened matcha or perishable goods

• Personalized or custom items
  

• Sale items or gift cards

If you’re unsure about something, just ask.

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Exchanges

The quickest way to swap something?
Return what you have, then place a new order once your return is approved.

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Refund Timing

Once we get your return and approve it, we’ll issue a refund to your original payment method within 10 business days.
If it's been longer than 15 days, drop us a line: aaliyah@theroutine.health